We answer some of your questions

Registration, My Profile and My Orders

I don't see the price of my items, why?
In order to see the price of our items, registration is required.

How do I register?
To register on our site you must log in at b2b.dmties.it registration page.
Fill in all required fields and click on the sign in button. To access you must wait for confirmation from an administrator.
You will receive an e-mail with the summary of your data and the confirmation of access.

What data are required for registration?
To register on our portal you will be asked for your personal data (name, surname, country of origin), your email and your VAT number.
Make sure you have this information available before you register: the process will be even faster!

I registered, now what?
After registering, check your email inbox: you will receive an email confirming your registration. You will have to wait for
an administrator to validate your registration before you can start viewing the prices of your items. If you do not see the email, check the SPAM box.

I registered but my data has changed, can I modify them?
After registering you will have access to your personal area that you will find at the top of the page with the name Profile.
Here you can change at any time your personal and business data, shipping and billing addresses,
always saving the changes before leaving the section. If your data has changed, let us know by e-mail
at info@dmties.com.

I forgot my password, how can I recover it?
If you have forgotten your password, all you have to do is click on Forgotten Password when you login.
Enter your email and we will send you instructions to change your password and access our portal.

I tried but I can not register, what can I do?
If you need support for the registration to our site, write to info@dmties.com leaving your phone number where we can call you back to give you all the support you need or you can contact us on Whatsapp at +39 089 200 136 explaining your problem. You will receive assistance as soon as possible.

What are the advantages of subscribing to the newsletter?
By subscribing to the newsletter you will always be updated on news and new collections.
In addition, we can send you communications relating to promotions and special discount codes to use in our online shop.

How can I receive your newsletter?
At the bottom of this page you will find the section to subscribe to the newsletter: just enter your email address and click the button.
If you are registered you will automatically receive our newsletters. If you do not receive our newsletters write us to
info@dmties.com to be reinstated in the list.

ORDERS

Is there a minimum order?
No, there is no minimum for an order. You can also order just one item.

How to buy on b2b.dmties.it?
Ordering on b2b.dmties is very simple. Just click on the item you want, click on "Add to Cart". A confirmation window will appear with a link to your cart to proceed with your purchase.
You can continue your shopping and go to your cart at a later time. When you are ready to confirm your order, you will need to go to the "Shopping Cart" section: here you will see the summary.
At this point you will have to insert your personal data. Clicking on "Confirm Order" you will send a confirmation to our commercial offices.
You will then be contacted to confirm the availability of your items and shipping costs.

How do I know if an item is available?
Generally an item is available if you can add it to your cart.

Are all items original and new?
Absolutely yes. They are produced directly in our laboratory and sent with their label.

Are the prices in the catalog with VAT?
All prices in the catalog are exclusive of VAT. The VAT is applied to the closing of the order on the total price.

I have just placed an order, where can I view it?
To view your order you must access your account by clicking on "Profile" and enter the section "My Orders". Here you can see the status of your order.

Is it possible to modify an order?
No, it is not possible to modify an order. If you have already sent us the order confirmation and want to make changes write us to info@dmties.com or contact us on
on Whatsapp for assistance.

Shipping and Returns

What courier do you use to ship my order?
We have several solutions. We choose the courier that offers the best rate for the destination and the weight/volume of your order.

Can I agree on a delivery time?
You can use the systems of the various shippers to establish time slots where delivery will be attempted.
If the courier does not find anyone at the time of delivery, he will reschedule another one for the next business day.

What countries do you ship to?
b2b.dmties.it ships to all European countries and most of the non-European territory.

How much does shipping cost?
The price of shipping varies depending on the country of shipment, weight and volume of your order.
We always look for the lowest rate to meet your needs.

Can I choose to pick up my order at the warehouse? How much does it cost?
Of course, once the pre-order is confirmed write us to info@dmties.com or on Whatsapp at +39 089 200 136. This option is free.

Within how many days can I make a return?
The return must be made within 30 days from the date of delivery of the order.

In which cases can I return an order?
The return is possible only if the product is incorrect or damaged.
If you are not satisfied with the quality of the product, write to info@dmties.com or on Whatsapp at +39 089 200 136.
We will discuss the problem together.

What are the costs of the return?
The return costs are charged to the customer. You can choose which courier to return the goods or ask us to send one.
to send one.

How do I make a request for a return?
To make a request for return, write us at info@dmties.com or on Whatsapp at +39 089 200 136.

How do I prepare the package for the return?
The products to be returned must be intact packaging and original labels. They must not have been used, modified or customized.

I changed my mind: can I cancel the return?
Sure, contact our Customer Service and we will cancel the return request.

I've made the return, now what?
Once we receive the package with the returned products, our Customer Service will examine it to verify the status.