Terms and conditions of use

Dear Customer,

By registering and using our B2B portal, you agree to the following terms and conditions. These terms apply to all orders placed through the portal, whether from our Ready to Wear stock service or our Planned Collection made-to-order service.

1. Order Confirmation

Orders placed via the B2B portal are considered pre-orders and do not automatically guarantee the immediate availability of all requested products. A final confirmation regarding product availability and shipping costs will be sent to you by email after we receive your order.

For Planned Collection orders, production is initiated exclusively after the minimum order thresholds have been met and the advance payment has been received. Each product page specifies the applicable minimum quantities per colour variant and per fabric collection.

2. Advance Payment

To fully confirm any order — whether Ready to Wear or Planned Collection — a 30% advance payment of the total order amount (excluding shipping costs) is required. This advance serves as a security deposit and production guarantee.

3. Cancellation Policy

Should you decide to cancel an order after the advance payment has been made, the 30% advance deposit is not fully refundable. We will retain:

  • A fixed fee of €40.00
  • A variable fee of 3% of the total order value

For Planned Collection orders, cancellations after production has started may result in the full advance payment being non-refundable, as the articles are produced exclusively to your specification.

4. Balance Payment and Shipment

The remaining balance of 70%, together with any agreed shipping fees, must be settled before products are shipped.

5. Planned Collection — Specific Conditions

By placing a Planned Collection order, you acknowledge and accept the following additional conditions:

  • Articles are produced exclusively to your selection of designs and colour variants and cannot be exchanged for other items once production has started.
  • Estimated delivery for Planned Collection orders is 2–3 months from order confirmation, subject to production schedules.
  • The images of articles worn by a model shown on product pages may be AI-generated for illustrative purposes only. All fabric and product photography is original.

6. Discounts

The following volume discounts apply automatically to the total order value:

  • €750 → 5% discount
  • €1.500 → 10% discount
  • €4.000 → 15% discount
  • €7.000 → 20% discount

7. Disputes

Any disputes arising from these terms will be handled exclusively by the court located in the jurisdiction of our company's registered office.

By registering and using our B2B portal, you acknowledge having fully read, understood, and accepted all terms stated above.

Thank you for choosing DM Ties. We appreciate your trust and look forward to working together.

Dm Ties s.r.l. — Via Pompei, 68 — 84098 Pontecagnano Faiano (SA) — Italy